Customer Service
Customer Service In today’s world, we all hear the many horror stories. “I was on hold for 37 minutes and got disconnected.” “I couldn’t even understand the person on the other end.” “I am in the right, but my claim was denied!” ...etc. I think I’ll relate to you my recent interactions with two different corporations for just one transaction. My aging cell phone is in need of replacement. (Is about two years really the lifespan of these necessary-for-today’s-world marvels?) (This planned obsolescence may need a discussion in the future!) When I got this, it was one of the era’s “flagship” phones. Samsung S7. It served me well, but near the end it repetitively was telling me I was dangerously low on memory. (The phone, not me. My memory is an entirely different thing, and if I remember to, I may write about that failing!) The last two or three months I would periodically have to choose which apps I could most do without, and delete them to gain a few precious mb of memory. I